Log in or sign up issues

I can't find my sign-up confirmation email
Check your email account spam or junk folder, and make sure you are checking the correct email address you registered with. You can also have another confirmation email sent to you by logging in and going to your account settings.

I forgot my password
You can request a new password by clicking the Forgot your password? link on the EpikChat log in page. We'll send you an email with a link to reset your password, please make sure you have access to the email address you registered with.

Disabled accounts
Your account may have been disabled for the following reasons; you requested to deactivate your account, or your account was disabled due to inappropriate behavior and/or violating EpikChat's terms of use. If you feel that you have been wrongfully removed from the site please contact us.

Unable to access the chat

'Proxy error' when loading the chat
This error is usually caused when your IP address is detected as a proxy or VPN. EpikChat's video chat rooms are not compatible with proxys or VPNs. If you feel this message is an error contact support@epikchat.com

White screen / missing plugin
This error is caused by not having a compatible Flash Player. Please make sure your Flash Player is up to date. Go to http://get.adobe.com/flashplayer to download the latest Flash Player.

I am unable to start chatting when logged in
To complete the sign-up process EpikChat requires all users to confirm their email address. After you have confirmed your email address you will have full access to EpikChat's services.

Membership and features

Membership options
EpikChat offers users unique ways to interact online. You may access the video chat rooms as a guest or registered member. Once you create an account you have the option of becoming a verified member. All you need is a webcam. EpikChat supports HD video streaming, private video & room settings, group chat with unlimited users.
 
 

Manage your account

Account settings & privacy
To change profile information and/or make certain information private click the Edit button on your profile. Verified members must have Age displayed on their profile. If the time stamps you see on EpikChat are incorrect you may need to change your time zone, this can be done by going to Edit under the Locale settings section.

Your EpikChat username
You may select a unique username during the registration process which will show up in all chatrooms and on your profile page. For example, someone named Jane might choose "janeisawesome" for her username so her friends can visit her profile by going to epikchat.com/janeisawesome

User verification

Verification
EpikChat offers verification as an easy way to authenticate your account. By using a semi-automated system, verification images are compared to profile information you supplied when registering. Verification makes it easier to identify authentic accounts on EpikChat.

  Any account with the verified badge is a verified account.

How to become a verified member
Once you create an account, a message will appear on your profile page with the option to become a verified member. Simply follow the instructions on the verification page to submit your picture. If your verification picture is not accepted you will not receive a notification but you may try again in 24 hours. Please allow up to 24 hours for your account to be verified.

Friends and messaging

Adding friends & friend requests
To search for your friends profile use the search bar located at the top of every epikchat page. If you know your friends username you may view their profile directly by clicking on their name in the chat or going to epikchat.com/ [their username]

To make a friend request click Add Friend on the top of the user's profile you would like to send a friend request to. Once your friend request is approved you can click on Friends in the side menu to view which one of your friends is online and where they are chatting.

Sending messages
To send someone a message on EpikChat click the Send Message button on the users profile, this button may not appear if you have not comfirmed your email address. To block someone from sending you messages open the message they sent you and click Block user.

Group chat rooms

Why is my room closed
Rooms may be closed by an EpikChat administrator for a number of different reasons such as; your room was observed breaking the terms or the name of your room has an offensive or inappropriate word in it.

Removed from the chat
A user may be removed from the chat temporarily for violating the terms of use, or banned from the entire chat system by an EpikChat administrator if deemed necessary. These bans will last for 48 hours after they are issued.

Safety tips
EpikChat provides a variety of tools to enhance your chatting experiance, more safety tips are provided at http://www.epikchat.com/safety-tips

How to report abuse

Report inappropriate content
To report inappropriate content in an EpikChat room please contact us at support@epikchat.com Make sure you include the room name and any other important information. Reporting a room does not guarantee that it will be closed.

Harrassment
If someone is harassing you in the chat rooms, or acting inappropriately we suggest that you stop all communication with the offending user. You can also report that person by clicking on their name in the chat and pressing 'report'. If you’re uncomfortable with a chat conversation, you can also block the person from contacting you by clicking on their name in the chat and pressing 'block'.

Contact us

Help and Supportsupport@epikchat.com  

General Infoinfo@epikchat.com